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Frequently asked questions
Which size should I choose?
Which size should I choose?
The Eternal Hug Necklace is one size, on a 41-50 cm (16-20 in) chain.
When will my order be dispatched?
When will my order be dispatched?
We take 1 to 2 working days to process your order. Orders placed during the week are usually processed within one working day. However, if you order on a Friday afternoon or over the weekend, processing may take a little longer. Once processed, delivery usually takes a further 5 to 10 working days.
What delivery options are available?
What delivery options are available?
Customer satisfaction comes first, which is why we offer free delivery anywhere in the UK. Enjoy a great service and fast, secure, tracked delivery at no extra cost.
Where is my order?
Where is my order?
Once your order is dispatched, you will receive an email with your tracking number so you can follow your parcel in real time. For any question, write to us at support@lysby.com.
What is your returns policy?
What is your returns policy?
Your satisfaction matters to us. Returns and refunds follow our Return & Refund Policy: just make sure the item is unused, in its original condition and packaging, and contact us at support@lysby.com before sending anything back.
About us
We are Lysby, a young brand that’s just getting started, and a small team of passionate people.
We develop pieces with style, quality and character, made for anyone who wants to feel good in what they wear, whatever their age or gender.
We stay true to that idea: good taste has no labels. Welcome to Lysby.